Returns & Exchanges
We want you to love your remass pieces, but if something isn't right, you can return your items within 14 days of delivery. Please ensure all garments are unworn, unwashed, and still have their original tags attached.
Start Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring the return form is included inside the parcel.
Ship It Back
Generate your prepaid shipping label through the portal and drop your package off at any authorized collection point.
Receive Your Refund
Once our team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing